Co-Founder at Fat Media
Contact Center Consulting
Custom IVR & Contact Center Services
Online Presence - Website Design - App Design
Marketing & Pre-Sales at Enghouse Interactive
Identifying needs within current markets allowing a proactive relationship with customers such as Orange Business Services, Telefonica, PhoneControl, Gaz de France, Italtel revealing more than $8M in possible project revenue
Creating and building marketing/sales material and events for partners (brochures, videos, interactive demos, incentive projects, etc ...) resulting in greater partner awareness and generating an 25% increase in their sales (source: OBS)
Press and public relation management for CosmoCom France resulting in an increase of its presence/mentions
Initializing and leading prototypes and proofs of concepts (Chronopost, PPR Groupe - La Redoute) during the pre-sales process allowing for >$400K in revenue as well as a greater customer understanding of the products possibilities.
Coordinating internal and external resources to respond to RFIs, RFPs & tenders as well as the follow-up live presentations resulting in a 33% closing rate (ie: Virgin Mobile)
Operational management of US and European R&D efforts helping drive larger sales and foster stronger relationships with customers.
Main achievement: more than $4M in revenue from projects Iâve taken the lead on as Pre-Sales such as Orange Tunisia, France Telecom, Chronopost, Vidalia
Focus - Orange Tunisia: as Pre-Sales and Project Manager, I designed the architecture and managed deployment of the 700 seat contact center for Orange Tunisia in less than 3 months resulting in $2.4M sales
Founder & Manager at Esport Media
November 2007 - April 2009
Conception and delivery of a php/MySQL based portal including custom built components based on AJAX and web services interacting with servers around the world generating a 10% sales increase with each new function
Slashed expenses in half through operating home-based office and managing home-based european relations with suppliers, developers and partners (Cogent, Telecity, etc ...)
Editorial, administrative and technical approach towards community-based sales and marketing management allowing Esport Media to meet customer loyalty goals such as 63% of active community members.
Leveraging community needs to legitimate the ad-based business model: the online player asks for
Managing different cultural aspects of the online gaming community allowing to develop online game server advertising
IT architecture conception - from servers to networks - to create an added value for members.
Initiated and managed deals with online gaming giants such as Electronic Arts, ESL, Team-aAa, Game Violations
Main achievement: In 6 months eSport-Eu.com became the nÂ°2 GSP (Game Server Provider) in France and nÂ°5 in Europe - opening to german, belgian, portuguese, danish and swiss markets.
Focus - Electronic Sports League: with the ability to create gameservers âon-the-flyâ, ESL was able to streamline their online esport competitions, allowing to gain sponsors like Alienware, Dell ans Asus
Partner & Manager at ARTORIA - Interactive Marketing and Advertising
March 2004 - December 2007
Customer relationship management with Veolia (waste management in Paris), Peugeot (launch of the first 4x4), Virgin Mobile (product launch), City of Paris (Paris Plage event).
Perfect knowledge of streamlined graphic processes â from brief to brainstorming to the final product/advert.
Cost control ensuring optimal ROI
Enterprise management and creation/use of management tools (reporting process with employees)
Conception and use of marketing and IT integration strategies: EPMI, engineering school website linked to institutional government websites for admissions
Proposing and detecting business opportunities and leveraging customer needs leading to revenue (such as IBM Open Source User Group meetings -$150K and redesigning of Stellaris gift boxes - $70K)
Setting up marketing operations as well as public/press relations management like the city of Cergy-Pontoise
Mediaplanning/budget elaboration for events like: âRencâArt Danseâ (40k attendees), Red Dragonâ (energy drink launch)
Management of a 7 person team - developer, art director, project manager, assistant and 2 designers
Main achievement: Artoria ended every single year with a 30% to 40% increase in profitability rate.
Focus - City of Sannois: ad budget won against Euro RSCG using an interactive 360* strategy for each of the cities event, therefore linking their institutional advertising campaigns to their online campaigns
Linux/OSS and Grid Architect at IBM
January 2004 - March 2005
Pre-sales Linux and OSS Architecture elaboration.
Driving strong relationships, identifying needs and building customized solutions with large accounts customers such as Gaz de France, Banco Populare de Milano, French Ministry of Finance.
Open Source solutions research to replace license-based solutions allowing for TCO optimization.
Service proposal conception and writing, customer presentations and workshops.
Research, elaboration and testing of migration protocols.
All-in-One Desktop Client solution conception.
First team to get SAP working on linux.
Main achievement: $1M in prototype linux/grid project investments leading to more than $11M in linux sales in 2004
Focus - Banco Populare de Milano: by leading the way in terms of Linux on the desktop (workstation) I was able to build a proof of concept allowing for the customer to understand the decrease of TCO linked to OSS thus gaining $1M in revenue with only 2 weeks of pre-sales work
Assistant Manager at O'Sullivans
September 2001 - June 2003
Maintaining commercial contacts with suppliers and customers. Personnel and stock management. Communication and advertising management. Employee training.
marketing, rugby, web design, custserv, social media, sm, project, user interface, ivr, consulting, contact center, customer experience, customer relations