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Arnaud DUMAS de RAULY - You mix Marketing, Customer Relations & Project Mgmt, Pre-Sales, Web/UI Design and serve it all on a Rugby field

Arnaud Dumas de Rauly - I have co-founded Fat Media, a customer relations focused company and currently works as Marketing and Pre-Sales for Enghouse Interactive for the EMEA region. I have helped service providers like Orange (OBS) and Telefonica, develop their cloud contact center strategy and has designed and implemented Orange Tunisia's contact center architecture. Also founder of the blog, I have managed to acquire a significant amount of experience in customer relations and social media.

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Arnaud Dumas de Rauly

Arnaud DUMAS De RAULY's Background

Arnaud DUMAS De RAULY's Experience

Founder & Manager at Esport Media

November 2007 - April 2009

Conception and delivery of a php/MySQL based portal including custom built components based on AJAX and web services interacting with servers around the world generating a 10% sales increase with each new function Slashed expenses in half through operating home-based office and managing home-based european relations with suppliers, developers and partners (Cogent, Telecity, etc ...) Editorial, administrative and technical approach towards community-based sales and marketing management allowing Esport Media to meet customer loyalty goals such as 63% of active community members. Leveraging community needs to legitimate the ad-based business model: the online player asks for Managing different cultural aspects of the online gaming community allowing to develop online game server advertising IT architecture conception - from servers to networks - to create an added value for members. Initiated and managed deals with online gaming giants such as Electronic Arts, ESL, Team-aAa, Game Violations Main achievement: In 6 months became the n°2 GSP (Game Server Provider) in France and n°5 in Europe - opening to german, belgian, portuguese, danish and swiss markets. Focus - Electronic Sports League: with the ability to create gameservers “on-the-fly”, ESL was able to streamline their online esport competitions, allowing to gain sponsors like Alienware, Dell ans Asus

Partner & Manager at ARTORIA - Interactive Marketing and Advertising

March 2004 - December 2007

Customer relationship management with Veolia (waste management in Paris), Peugeot (launch of the first 4x4), Virgin Mobile (product launch), City of Paris (Paris Plage event). Perfect knowledge of streamlined graphic processes – from brief to brainstorming to the final product/advert. Cost control ensuring optimal ROI Enterprise management and creation/use of management tools (reporting process with employees) Conception and use of marketing and IT integration strategies: EPMI, engineering school website linked to institutional government websites for admissions Proposing and detecting business opportunities and leveraging customer needs leading to revenue (such as IBM Open Source User Group meetings -$150K and redesigning of Stellaris gift boxes - $70K) Setting up marketing operations as well as public/press relations management like the city of Cergy-Pontoise Mediaplanning/budget elaboration for events like: “Renc’Art Danse” (40k attendees), Red Dragon” (energy drink launch) Management of a 7 person team - developer, art director, project manager, assistant and 2 designers Main achievement: Artoria ended every single year with a 30% to 40% increase in profitability rate. Focus - City of Sannois: ad budget won against Euro RSCG using an interactive 360* strategy for each of the cities event, therefore linking their institutional advertising campaigns to their online campaigns

Linux/OSS and Grid Architect at IBM

January 2004 - March 2005

Pre-sales Linux and OSS Architecture elaboration. Driving strong relationships, identifying needs and building customized solutions with large accounts customers such as Gaz de France, Banco Populare de Milano, French Ministry of Finance. Open Source solutions research to replace license-based solutions allowing for TCO optimization. Service proposal conception and writing, customer presentations and workshops. Research, elaboration and testing of migration protocols. All-in-One Desktop Client solution conception. First team to get SAP working on linux. Main achievement: $1M in prototype linux/grid project investments leading to more than $11M in linux sales in 2004 Focus - Banco Populare de Milano: by leading the way in terms of Linux on the desktop (workstation) I was able to build a proof of concept allowing for the customer to understand the decrease of TCO linked to OSS thus gaining $1M in revenue with only 2 weeks of pre-sales work

Assistant Manager at O'Sullivans

September 2001 - June 2003

Maintaining commercial contacts with suppliers and customers. Personnel and stock management. Communication and advertising management. Employee training.

Co-Founder at Fat Media

September 2010

Contact Center Consulting Custom IVR & Contact Center Services Online Presence - Website Design - App Design

Marketing & Pre-Sales at Enghouse Interactive

June 2009

Identifying needs within current markets allowing a proactive relationship with customers such as Orange Business Services, Telefonica, PhoneControl, Gaz de France, Italtel revealing more than $8M in possible project revenue Creating and building marketing/sales material and events for partners (brochures, videos, interactive demos, incentive projects, etc ...) resulting in greater partner awareness and generating an 25% increase in their sales (source: OBS) Press and public relation management for CosmoCom France resulting in an increase of its presence/mentions Initializing and leading prototypes and proofs of concepts (Chronopost, PPR Groupe - La Redoute) during the pre-sales process allowing for >$400K in revenue as well as a greater customer understanding of the products possibilities. Coordinating internal and external resources to respond to RFIs, RFPs & tenders as well as the follow-up live presentations resulting in a 33% closing rate (ie: Virgin Mobile) Operational management of US and European R&D efforts helping drive larger sales and foster stronger relationships with customers. Main achievement: more than $4M in revenue from projects I’ve taken the lead on as Pre-Sales such as Orange Tunisia, France Telecom, Chronopost, Vidalia Focus - Orange Tunisia: as Pre-Sales and Project Manager, I designed the architecture and managed deployment of the 700 seat contact center for Orange Tunisia in less than 3 months resulting in $2.4M sales

Arnaud DUMAS De RAULY's Education

ESSEC - ESSEC Business School

2011 – 2012

Executive MBA


1999 – 2004

Master in IT

Concentration: IT

Passy Buzenval

1995 – 1999


Concentration: S

Arnaud DUMAS De RAULY's Interests & Activities

marketing, rugby, web design, custserv, social media, sm, project, user interface, ivr, consulting, contact center, customer experience, customer relations

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